FAQ
General questions
When can I expect a reply to my message?
We usually respond to messages within 1–2 business days. During busy periods, this may take a little longer, but you will always hear from us.
What are the shipping costs and delivery times?
We aim to ship orders within 2-3 business days. Shipping costs are automatically calculated at checkout. Once your order has been shipped, you will receive a track & trace email.
My order didn't arrive (correctly), what now?
That's annoying. Please contact us via the form and state your order number, and we'll look into it for you right away.
Can I return my order?
As we work with food products, returns are generally not possible. However, if you have a problem with your order, please always contact us. We'll be happy to help you find a suitable solution.
I have a business inquiry or am interested in a collaboration, how can I get in touch?
We deliver to private individuals as well as the catering industry, specialty stores, and retailers. For business inquiries or collaborations, you can send us an email at info@phanssaus.nl
About our products
Where is Phans fish sauce made?
Our fish sauce is produced in the Netherlands, using (bycatch) fish from the North Sea. We work with a local producer who uses traditional Vietnamese fermentation methods.
What fish do you use for the fish sauce?
We make our fish sauce from North Sea bycatch, such as pouting and dab. These are fish that are often less commercially exploited but are perfect for fermentation and flavor.
Why can the color vary per bottle?
As it is a natural, artisan product, colour and taste may vary slightly per batch. This is normal and inherent to fermentation.
What is the shelf life of Phan's products?
Our products have a long shelf life thanks to fermentation and the use of salt. This gives the fish sauces an exceptionally long shelf life. Our plant-based products also have a good shelf life, but generally slightly shorter. Depending on the product, the best-before date is between 1.5 and 3 years. The exact date can always be found on the bottle.
How do I best store Phans products?
Pure fish sauces (100% plaice or other fermented fish sauces)
Due to the natural fermentation process and salt content, these have a long shelf life.
Store them unopened and opened in a dark, cool place (for example, in a kitchen cupboard, out of direct sunlight). Refrigeration is not necessary.
Dressings and plant-based sauces
Store these products in the refrigerator after opening. This will optimally preserve their taste, freshness, and quality. Close tightly after use.
Slight discoloration or sedimentation may occur and is a natural consequence of fermentation or pure ingredients; this does not affect the quality.
Is Phan's fish sauce halal?
Yes. Our fish sauce is made from fish and salt and does not contain alcohol, pork products or other non-halal ingredients.
Wat is vissaus?
Vissaus is een vloeibare smaakmaker van gefermenteerde vis en zout. In Vietnam en de rest van Zuidoost-Azië hoort het bij bijna elke maaltijd. Het geeft gerechten een diepe, hartige umami-smaak.
Hoe gebruik ik vissaus?
Begin met een paar druppels of een theelepel. Vissaus is lekker in soepen, wokgerechten, marinades, dressings en dipsauzen. Het werkt ook in pastasaus, stoofpot of jus, als vervanging van (een deel van) het zout.
Wat is het verschil tussen Phans en vissaus uit de supermarkt?
Veel vissauzen bevatten toegevoegde suiker, smaakversterkers of conserveermiddelen. Phans maakt vissaus van Noordzee-bijvangst met pure ingrediënten, langzaam gefermenteerd in Nederland.
Hebben jullie ook een vegan vissaus?
Ja. Voor wie geen vis eet, hebben we een veganistische vissaus met dezelfde rijke umami-smaak.
